Related Problems

• VPN Proxy drops the connection immediately or after a short time.
• Connection is lost when the device goes into sleep mode.

Possible Causes

• Interference from your internet service provider.
• Weak network performance at the selected server location.
• Security or antivirus software blocking outbound packets.
• Device settings restricting VPN connectivity.

Initial Troubleshooting

1. Check your internet connection:
   • Disable VPN Proxy.
   • Open a few websites to ensure connectivity.
   • If you cannot browse with VPN Proxy off, resolve your network issue or switch networks.
2. Update VPN Proxy:
   • Download the latest version on the App Store.
3. Switch server region (e.g., US, France):
   • Try to connect to the fastest server.
   • Select a different server from the list.