← Back to Support
Unable to Connect to VPN Proxy on iOS
Quick Checks
- Ensure App Is Up to Date:
- Open the App Store and install the latest VPN Proxy update.
- Confirm iOS Version:
- Go to Settings > General > Software Update.
- Enable Automatic Updates to download and install iOS patches automatically.
- Test Internet Access:
- Disable all VPN connections.
- Open a website to verify network connectivity.
- If the site doesn't load, troubleshoot your Wi-Fi or cellular data.
Additional Troubleshooting
- Reboot Your Device:
- Power off your iPhone or iPad and turn it back on.
- Toggle Airplane Mode:
- Open Control Center or Settings.
- Enable Airplane Mode, wait a few seconds, then disable it.
- Reopen VPN Proxy and try connecting again.
- Restart VPN Proxy App:
- Close VPN Proxy completely (swipe it away in the app switcher).
- Reopen the app and wait up to 30 seconds and reconnect to VPN.
- Try a Different Server:
- In the VPN Proxy app, try to connect to a server marked as "fastest".
- Select a different region (e.g., US, Italy) from the list.